1. Introduction

We strive to provide our students with high-quality AI-powered assistance for their homework. This refund policy defines the conditions and procedures for refunding unused energy and Prime status subscription.

2. Energy Refund Conditions

A refund for energy is possible in the following cases:

• Technical issues that prevent the use of purchased energy for homework assistance.
• Service errors that result in the inability to provide homework help.

A refund is not possible in the following cases:

• If the energy was used for homework assistance attempts.
• If the user is dissatisfied with the provided homework help, but the assistance process was successful.
• If the refund request is made later than 14 days from the date of energy purchase.

3. Prime Status Subscription Refund

3.1. Prime status subscription refund is only possible if the Service was unavailable for more than 50% of the subscription period.

3.2. Partial or full refunds for Prime status subscription are not provided in cases of:

• User's dissatisfaction with the service while it remains operational.
• Change in user's circumstances or needs.
• Failure to use the subscription benefits.

4. Refund Request Process

4.1. To request a refund, the user must submit a signed written application to support@homiwork.com.

4.2. The application must include:

• Full name of the user
• Transaction details (date, amount, payment method)
• Detailed reason for the refund request
• User's signature
• Clear scan or photo of the signed application

4.3. Applications that do not meet these requirements will not be considered.

5. Request Processing

5.1. Refund requests are processed within 12 business days from the date of receiving a complete application.

5.2. The Service Owner reserves the right to request additional information or documentation to process the refund.

5.3. If approved, refunds will be processed using the original payment method when possible.

6. Final Provisions

We reserve the right to change this refund policy at any time. Changes take effect from the moment they are published on our website. Users are notified of changes via email or a notification on the website.

If you have any questions or need additional information, please contact our support team.

1. Introduction

This personal data processing policy defines the procedures for collecting, using, storing, and protecting the personal data of our service users. We respect your right to privacy and make every effort to protect your personal data.

2. Collection of Personal Data

For registration on our service, we collect the following data:

• Email
• Username
• Password

We do not collect or process other personal data without your explicit consent.

3. Use of Personal Data

The collected data is used exclusively for the following purposes:

• Registration and authentication of users on our service.
• Ensuring the security of your account.

4. Storage and Protection of Personal Data

We take all necessary technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your data is stored in an encrypted form and is accessible only to authorized employees who need access to this data to perform their duties.

5. Transfer of Personal Data to Third Parties

We do not transfer your personal data to third parties, except in cases provided by law or if such transfer is necessary to fulfill our contract with you.

6. User Rights

You have the right to access your personal data, correct it, or delete it. To exercise your rights, you can contact our support team via email at support@homiwork.com.

7. Changes to the Personal Data Processing Policy

We reserve the right to change this personal data processing policy at any time. Changes take effect from the moment they are published on our website. Users are notified of changes via email or a notification on the website.

8. Contact Information

If you have any questions or need additional information about our personal data processing policy, please contact our support team via email at support@homiwork.com.

1. Introduction

This Terms of Service agreement (hereinafter referred to as "Agreement") governs the relationship between individual entrepreneur Ivan Vaskov (hereinafter referred to as "Service Owner") and users (hereinafter referred to as "User") of the AI-powered homework assistance service (hereinafter referred to as "Service").

2. Service Description

2.1. The Service provides AI-generated assistance for homework tasks.

2.2. Users purchase internal currency called "energy" to use the Service.

2.3. The Service offers Prime status subscription that restores energy up to the limit specified in the subscription plan.

2.4. The Service is intended for educational support and not as a substitute for independent learning.

3. Prime Status Subscription

3.1. Prime status is a paid subscription that restores energy up to the limit specified in the subscription plan.

3.2. If User's energy exceeds the limit specified in the subscription plan, no additional energy will be restored.

3.3. The Service Owner reserves the right to modify subscription plans and their benefits with prior notice to Users.

3.4. Prime status benefits may include early access to new features as determined by the Service Owner.

4. User Rights and Responsibilities

4.1. The User has the right to use the Service for personal educational purposes only.

4.2. The User is responsible for verifying all AI-generated suggestions and answers independently.

4.3. The User agrees not to rely solely on the Service for completing homework or academic tasks.

5. Quality of Assistance and Responsibility

5.1. The Service Owner does not guarantee the accuracy, completeness, or correctness of the AI-generated assistance.

5.2. The User acknowledges that all AI-generated content should be critically evaluated and verified.

5.3. The Service Owner is not responsible for any academic consequences resulting from the use of the Service.

6. Limitation of Liability

6.1. The Service Owner is not liable for any damages incurred by the User as a result of using the Service.

6.2. The User agrees that the use of the Service is at their own risk and discretion.

7. Content Restrictions

7.1. The User is prohibited from using the Service for any purpose that violates academic integrity policies or educational institution rules.

8. Changes to the Agreement

8.1. The Service Owner reserves the right to change this Agreement at any time. Changes take effect from the moment they are published on the Service's website.

9. Final Provisions

9.1. Use of the Service implies the User's acceptance of the terms of this Agreement.

9.2. If you have any questions or need additional information, please contact our support team via email at support@homiwork.com.